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Health and community
services in Ottawa

Accessing health and wellness services should be seamless and accessible for everyone. Whether you are seeking mental health support, specialized programs, or community services, we have curated a range of resources to help you connect with the right services in the Ottawa region.
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Are you looking for a family doctor or nurse practitioner?

Join Health Care Connect, Ontario's centralized waiting list for primary care. You can register online or by calling 811. To register, you will need a valid OHIP number and address in Ontario.
Visit the Health Care Connect website to learn more
Register online for Health Care Connect

Crisis services

If you are facing an emergency or if someone you know is in immediate danger, please call 9-1-1 or visit the nearest hospital or emergency department. For urgent but non-life-threatening health concerns, contact your family doctor or nurse practitioner if you have one.

Youth Services Bureau

Offers 24/7 crisis respite and peer-based support for youth in distress.

Crisis line or chat, call 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario).
Visit the YSB Crisi Line webpage

Distress Centre of Ottawa

24/7 confidential emotional support by phone or chat.

To reach the Distress Centre’s crisis line, call 613-238-3311 or 1-866-996-0991 (toll free for Eastern Ontario).

Mental Health Crisis Line

24/7 confidential emotional support by phone or chat.

To reach the Distress Centre’s crisis line, call 613-238-3311 or 1-866-996-0991 (toll free for Eastern Ontario).
Visit the 211 Ontario website

9-8-8 Suicide Crisis Helpline

Available to support 24/7 in English or French.

Call 9-8-8 from anywhere in Canada.

Hope for Wellness Helpline

Available for Indigenous people 24/7 to call or chat across Canada.

Call 1-855-242-3310.
Visit the Hope for Wellness website to chat

Tel-Aide Outaouais

Available for crisis support in French, 24/7. 

Call 1-800-567-9699.

Hospital and urgent care services

24/7 Emergency Departments in Ottawa

The Ottawa Hospital

The Ottawa Hospital operates two 24/7 EDs in Ottawa.

Civic Campus --- 1053 Carling Avenue
General Campus --- 501 Smyth Road
Visit TOH's ED webpage

Queensway Carleton Hospital

3045 Baseline Rd
Visit Queensway Carleton's ED webpage

Hôpital Montfort

Hôpital Montfort is a French language hospital with a 24/7 emergency department (care available in French and English).

713 Montréal Road
Visit Montfort's ED webpage

CHEO

ED for children and youth (under 18).

401 Smyth Road
Visit CHEO's ED webpage
Urgent and Walk-in Care

Downtown Urgent Care

Visit the clinic's website

Orleans Urgent Care Clinic

Visit the clinic's website

East Region Virtual Care Clinic

Visit the clinic's website

Walk-in clinic directory

Find a walk-in clinic near you

Mental health, substance 
use health, and addictions

Connect directly with community services through these platforms:

eMentalHealth

Searchable portal for local mental health resources, supports and self-help tools.
Visit the eMentalHealth website

One Stop Talk

Free, confidential service that lets kids and youth get immediate mental health support with a registered therapist/clinician.
Visit the One Stop Talk website

AccessMHA

A centralized access point offering free mental health and substance use or addiction support services.
Visit the AcessMHA website

1call1click.ca - Kids Come First

Children, youth, and families or caregivers seeking mental health, substance use, addictions, or neurodevelopmental supports.
Visit the 1call1click website

Ottawa Black Mental Health Coalition

Find connections to counselling, peer support and  community support for Black residents in Ottawa.
Visit the Ottawa Black Mental Healtyh Coalition
Ottawa Ontario health and social services event focusing on community support and wellness.

Counselling Connect

Free phone or video counselling sessions.
Visit the Counselling Connect website

Ontario Health atHome

A team of specialized nurses working in the community and in schools to assist students who have various mental health challenges.
Visit the Ontario Health atHome website

Distress Centre of Ottawa

Crisis line available 24/7, mental health support.
Visit the Distress Centre of Ottawa website

Mental Health Crisis Line

Free phone or video counselling sessions.
Visit the Crisis Line website

Services for older adults

Dedicated navigation, practical supports and health-at-home programs to help seniors live safely and independently.

AccessCSS

Home-based personal support, homemaking, respite services and cancer screening (CSO Program).
Go to AccessCSS website

AccessMHA

Free online self-referral for mental health and addiction supports tailored for older adults.
Visit the AccessMHA website

Ontario Health atHome

In-home clinical care including nursing, physiotherapy and occupational therapy.
Visit the Ontario Health atHome website

211 Ontario

One-call connection to social, financial and community programs for seniors.
Visit the 211 Ontario website

Support for families and caregivers

Services dedicated to supporting family members and caregivers.

The Ontario Caregiver

Central access to supports and tools for people providing care to family members, partners, friends, or neighbours. 

Call the helpline at 1-833-416-2273.
Visit the Ontario Caregiver Organization website

Parents' Lifelines of Eastern Ontario (PLEO)

Supports and resources for parents and caregivers of children or youth (up to 25) experiencing mental health challenges.

To speak with a Family Peer Supported, call 613-321-3211 (Ottawa) or 1-855-775-7005 (toll free).
Visit the Pleo website

Helpful lists

Various community programs, accepting  and non-accepting primary care/walk-in clients. Mental Health & Social Services, Family & Community Programs, Health issues, chronic disease management, preventative care and palliative care and on-site access to specialty services such as psychiatry, diabetes, lung health and hepatitis C, practical supports such as harm reduction supplies, ID replacement, showers and navigation to other social service supports
Download PDF

A list of health centre clinics offering walk-in and virtual care for a wide range of needs, including primary and family care, preventive and pediatric services, women’s and pregnancy-related care, mental health support, minor illness and injury treatment, vaccinations, and referrals to specialized services.
Download PDF

General access to Pharmacists that can prescribe for minor ailments (e.g., UTIs, rashes, reflux).
See pharmacy list

A range of health, mental health, and community supports designed to help individuals without a regular primary care provider access timely care, guidance, and essential services.
Download PDF

Directories

A single point of access for community-based services for older adults, seniors, and adults with disabilities in the Champlain region. Services include referrals to home support, transportation, caregiver relief, and more.
Go to AccessCSS website

Centralized database of mental health and addiction treatment programs.
Visit the Connex Ontario website

Free confidential health advice and navigation by phone, text or chat with a registered nurse.
Visit the Health811 website

Regional directory of health and social services in the Champlain region.
Visit the Champlain Health Line website

Searchable portal for local mental health resources, supports and self-help tools.
Visit the eMentalHealth website

Resources

We help community well-being by connecting providers, individuals, and families with tools that improve health.
Find essential resources

Key initiatives

Our initiatives focus on promoting improving quality of life, and ensuring that older adults receive coordinated care and support.
What we’ve done

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