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Health and community
services in Ottawa

Accessing health and wellness services should be seamless and accessible for everyone. Whether you are seeking mental health support, specialized programs, or community services, we have curated a range of resources to help you connect with the right services in the Ottawa region.
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Are you looking for a family doctor or nurse practitioner?

Join Health Care Connect, Ontario's centralized waiting list for primary care. You can register online or by calling 811. To register, you will need a valid OHIP number and address in Ontario.
Register online for Health Care Connect

Crisis services

If you are facing an emergency or if someone you know is in immediate danger, please call 9-1-1 or visit the nearest hospital or emergency department. For urgent but non-life-threatening health concerns, contact your family doctor or nurse practitioner if you have one.

Youth Services Bureau

Offers 24/7 crisis respite and peer-based support for youth in distress.
Crisis line or chat, call 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario).

Or text: chat.ysb.ca

Distress Centre of Ottawa

24/7 confidential emotional support by phone or chat.
To reach the Distress Centre’s crisis line, call 613-238-3311 or 1-866-996-0991 (toll free for Eastern Ontario).

211 Ontario

Province-wide referral service connecting callers to emergency, social and community resources.
To reach the Distress Centre’s crisis line, call 2-1-1 or visit the 211 Ontario Website.

Services for older adults

Dedicated navigation, practical supports and health-at-home programs to help seniors live safely and independently.

AccessCSS

Home-based personal support, homemaking, respite services and cancer screening (CSO Program).
Go to AccessCSS website

AccessMHA

Free online self-referral for mental health and addiction supports tailored for older adults.
Visit the AccessMHA website

Ontario Health atHome

In-home clinical care including nursing, physiotherapy and occupational therapy.
Visit the Ontario Health atHome website

211 Ontario

One-call connection to social, financial and community programs for seniors.
Visit the 211 Ontario website

Mental health, substance 
use health, and addictions

Connect directly with community services through these platforms:

eMentalHealth

Searchable portal for local mental health resources, supports and self-help tools.
Visit the eMentalHealth website

Ottawa Public Health

Vaccinations, sexual health and contraception services, wellness hubs, dental screening, mental health support, and smoking cessation resources.
Visit the Ottawa Public Health website

AccessMHA

A centralized access point offering free mental health and substance use or addiction support services.
Visit the AcessMHA website

1call1click.ca - Kids Come First

Children, youth, and families or caregivers seeking mental health, substance use, addictions, or neurodevelopmental supports.
Visit the 1call1click website

Ontario Health atHome

A team of specialized nurses working in the community and in schools to assist students who have various mental health challenges.
Visit the Ontario Health atHome website

Distress Centre of Ottawa

Crisis line available 24/7, mental health support.
Visit the Distress Centre of Ottawa website

Mental Health Crisis Line

Free phone or video counselling sessions.
Visit the Crisis Line website
Ottawa Ontario health and social services event focusing on community support and wellness.

Counselling Connect

Free phone or video counselling sessions.
Visit the Counselling Connect website

Community resources

Comprehensive searchable directories to locate health, mental health, addiction and social services across Ontario.

The Ottawa Hospital

Provides urgent care for non-life-threatening conditions, outpatient mental health consultations, and emergency services, including care for unattached patients.
Find out more

Eastern Ontario Health Unit

Public health services providing vaccinations, sexual health care, dental screening, wellness programs, and mental health support across Eastern Ontario.
Visit the EOHU website

Appletree Medical Group

A network of walk-in clinics offering in-person and virtual medical care accessible to patients without a regular primary care provider.
Visit AppleTree Medical Group website

Orleans Urgent Care Clinic

Walk-in clinics offering timely assessment and treatment for urgent, non-emergency health concerns.
Learn more about the clinic

East Region Virtual Care Clinic

Virtual care appointments available to patients across Ontario Health’s East Region.
Find virtual care

WELL Health Centre

A Westgate Shopping Centre clinic offering walk-in and primary care, family practice, endocrinology, and in-person or virtual mental wellness services.
Visit WELL Health Centre

Helpful lists

Various community programs, accepting  and non-accepting primary care/walk-in clients. Mental Health & Social Services, Family & Community Programs, Health issues, chronic disease management, preventative care and palliative care and on-site access to specialty services such as psychiatry, diabetes, lung health and hepatitis C, practical supports such as harm reduction supplies, ID replacement, showers and navigation to other social service supports
Download PDF

A list of health centre clinics offering walk-in and virtual care for a wide range of needs, including primary and family care, preventive and pediatric services, women’s and pregnancy-related care, mental health support, minor illness and injury treatment, vaccinations, and referrals to specialized services.
Download PDF

General access to Pharmacists that can prescribe for minor ailments (e.g., UTIs, rashes, reflux).
See pharmacy list

A range of health, mental health, and community supports designed to help individuals without a regular primary care provider access timely care, guidance, and essential services.
Download PDF

Directories

A single point of access for community-based services for older adults, seniors, and adults with disabilities in the Champlain region. Services include referrals to home support, transportation, caregiver relief, and more.
Go to AccessCSS website

Centralized database of mental health and addiction treatment programs.
Visit the Connex Ontario website

Free confidential health advice and navigation by phone, text or chat with a registered nurse.
Visit the Health811 website

Regional directory of health and social services in the Champlain region.
Visit the Champlain Health Line website

Searchable portal for local mental health resources, supports and self-help tools.
Visit the eMentalHealth website

Are you looking for a family doctor or nurse practitioner?

Join Health Care Connect, Ontario's centralized waiting list for primary care. You can register online or by calling 811. To register, you will need a valid OHIP number and address in Ontario.
Register for Health Care Connect

Are you looking for a family doctor or nurse practitioner?

Join Health Care Connect, Ontario's centralized waiting list for primary care. You can register online or by calling 811. To register, you will need a valid OHIP number and address in Ontario.
Register for Health Care Connect
About us
OUR PARTNERS

Primary care network

The Ottawa OHT-ÉSO Primary Care Network (PCN) connects and integrates primary care providers across the Ottawa OHT-ÉSO to improve coordination of care and support attributed patients using a population health approach.

Are you looking for a family doctor or nurse practitioner?

Join Health Care Connect, Ontario's centralized waiting list for primary care. You can register online or by calling 811. To register, you will need a valid OHIP number and address in Ontario.
Register for Health Care Connect
A female doctor speaking with a mother and daughter in a medical office

Transforming health through innovative solutions

Primary care is foundational in building a quality patient centred health care system, serving thousands of residents each day. Services are typically provided by a team of dedicated professionals, including physicians and nurse practitioners, committed to your health and well-being. 
It is critical to strengthen and integrate primary care services within the broader health care system if we are to improve health outcomes, enhance patient and provider experience and promote the efficiency and equity of care. Think of primary care as your personal health care home. This is the place where you can stay healthy, receive support when you're feeling unwell, and connect with other essential health services within the system.

Advancing integrated primary care

The benefits and value of establishing a robust and inclusive network of primary care providers for each OHT, organized in a Primary Care Network (PCN), who can leverage their expertise to co-design system changes is foundational to advancing the priorities of the Ottawa OHT-ÉSO.
The PCN works collaboratively with Ottawa OHT-ÉSO to strengthen the capacity of primary care to address the large number of unattached patients, improve access and attachment to comprehensive primary care, optimize care pathways, and address other local priorities, all with a focus advancing health equity.

Our Vision

The Ottawa OHT-ÉSO Primary Care Network (PCN) connects and integrates primary care providers across the Ottawa OHT-ÉSO to improve coordination of care and support attributed patients using a population health approach.

Our primary care community

Our Primary Care Network Leadership Group (PCNLG) helps to facilitate the connections and conversations between primary care clinicians in our Primary Care Network and partner organizations in the community to drive system changes.
Ottawa Primary Care Survey Finding
Partner with us

Join our primary care network

As a group of family doctors and nurse practitioners, we want to work with you to make the changes that are important for people in our community. We need input, support, and direction from our peers who are working in diverse primary care settings.
Recruitment information

Meet our Primary Care Network Leadership Group

Members are systems-minded, collaborative primary care clinicians who want to work with the primary care community and 60+ partner organizations connected to Ottawa OHT-ÉSO to influence needed system changes. The PCNLG was formed through an open call for members with a group of primary care peers supporting the selection process. PCNLG membership is comprised of family doctors and nurse practitioners working across diverse primary care models. 
Members serve a two-year term

Resources

We help community well-being by connecting providers, individuals, and families with tools that improve health.
Find essential resources

Key initiatives

Our initiatives focus on promoting improving quality of life, and ensuring that older adults receive coordinated care and support.
What we’ve done

Contact us

We welcome you to contact us if you have a question, concern or would like to provide feedback and additional thoughts.
Get in touch
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